Privacy, GDPR & Complaints Policy

How We Use Your Information

We use your personal information for the following purposes:

1. To assess your financing needs and provide relevant advice and services.
2. To match your financing requirements with potential lenders and initiate the loan application process.
3. To facilitate communication between clients and potential lenders.
4. To comply with legal and regulatory requirements.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with the following parties:

1. Potential Lenders: We may share your information and relevant documents with potential lenders to facilitate the loan application process.
2. Service Providers: We may engage third-party service providers to assist in the processing and assessment of your loan application.
3. Legal Requirements: We may disclose your information when required by law or to protect our rights, privacy, safety, or property.

Cookies

Cookies are small text files stored by your browser. We use them to understand how visitors use this website and to remember choices you make about cookies. By using this website, you consent to our use of cookies as described below.

Analytics. We use Google Analytics 4, a web analytics tool that helps us understand how visitors engage with our site. It uses cookies, including _ga and _ga_*, to collect information about page views, traffic source, broad location and device type. We use that information to compile reports and improve the site. We have IP anonymisation enabled. Analytics runs on all pages, including the application funnel at /apply/. Typical cookie lifetime is up to 2 years.

Advertising. If you accept cookies, we load the Google Ads tag on the pages we advertise to and on the application confirmation page. It sets cookies including _gcl_au and _gcl_aw, which record that an advert led to your visit so we can measure which adverts produce enquiries and calls. These cookies are not set if you reject advertising cookies, and rejecting after you have accepted removes them. Typical cookie lifetime is up to 90 days.

Cookie preferences. When you respond to our cookie banner we save your choice in a first-party cookie called fl_cookie_consent. It stores the value granted or denied and lasts for 12 months so the banner does not reappear on every page.

Opting out. You can opt out of web analytics tools without affecting how you visit our site. For more information, visit youronlinechoices.com/uk. You can also change your cookie banner choice at any time using the Cookie settings link in the footer of every page, or by clearing cookies for this site in your browser.

2. What happens next?

2.1 We will contact you within 3 working days to let you know we are considering your complaint and clarify any points where necessary. If we can resolve your complaint within 3 working days, we will write to you to confirm that you made a complaint and that we now consider the matter resolved.

2.2 If you subsequently decide that you are dissatisfied with the resolution of the complaint, you may be able to refer it to the Information Commissioner’s Office where it concerns how we have handled your personal data, or to the Financial Ombudsman Service where it concerns a regulated activity and you fall within the classification of an “eligible complainant”.

2.3 We will keep you regularly updated about what’s happening and discuss our findings. We will consider all the available evidence, the circumstances, relevant laws or regulation, as well as guidance from the Financial Ombudsman Service where applicable. When we have investigated your complaint, we will write to you to let you know our final response. This detailed letter will tell you what we have found, what we plan to do and how we came to our decision. If it is going to take us more than eight weeks to resolve your complaint, from when you first contacted us, we will update you on our progress and explain why it is still ongoing.